Members of our revenue cycle team participated in a high performing team building exercise; we brought our complete revenue cycle back in-house in 2018 after having outsourced it since 2010. Members of this team are both patient centered and have set high standards for themselves. Notes from the meeting indicated the characteristics of a high performing team: Mutual Respect, Resilient, Compassion, Shared goals, Trust, Can depend on each other, Confident in self and team, Growth, Smart/knowledgeable/skilled, Engaged, Efficient, Accountability/Takes ownership, Awareness of others, Resolves issues, Shared values, Passionate, High expectations, Compassionate, Shared vision, and Knows mission.